Loss of trust after data breaches – Virgin Media action

The problem with the loss of trust after data breaches is an important consideration for organisations when it comes to their strategies for preventing incidents from happening.

Despite the obvious reputational damage that can be associated with a privacy incident, we constantly see breaches taking place all the time, which is why we represent thousands of people engaged in dozens of group and multi-party cases, as well as in singular claims.

In addition to the loss of trust element, people can be entitled to claim compensation. If you were affected by the Virgin Media data leak, all you need to do is complete a few forms here now to see if you are still in time to pursue a case.

The impact of the loss of trust after data breaches

The impact of the loss of trust after data breaches is not something that anybody can ignore. When we know that organisations are responsible for the misuse or exposure of our personal and private information, it can be hard to trust them moving forward. For this reason, some people will do their business elsewhere and switch to a competitor as a direct result of a loss of trust after data breaches, so it is important for companies to consider this.

The reputational damage that can come with a data breach, leak or a hack is well worth preventing. Despite this, we still see many data breach events taking place, which is why we represent thousands of people having launched over 60 group and multi-party actions.

As well as the loss of trust after data breaches, there is also the impact that we need to talk about in terms of how people feel when their information has been misused or exposed. The GDPR recognises that we can suffer distress that is caused by the loss of control of our personal information, which is the basis on which most people can pursue a legal case for compensation.

The impact in the Virgin Media data leak event

The impact on people who are affected by the Virgin Media data leak was substantial. Thousands of victims have chosen to place a compensation claim with us on the basis that they have suffered distress that has been caused by the loss of control of their personal information. This was a data leak discovered by third-party security agency who then alerted Virgin Media to the problem, after a breach period of around 10 months. During this time, we know that at least one unknown third party accessed the exposed database.

Some of those affected had sensitive details about contract information involved in the breach, such as data about requests to block or unblock explicit websites. For those people, the impact could be much more severe.

Find out if you are still in time to claim now

We have been representing thousands of people engaged in our Virgin Media data breach group action for several years now. When it comes to privacy matters, there can be numerous timeframes that can apply to claims which could affect what damages a person may recover, and may impact whether they can pursue a case at all. Given how long ago the Virgin Media data leak was, some of those deadlines may already have passed, so people really are risking missing out if they have not already claimed.

If you have not yet started your case, all you need to do is complete a few details on our website here now.

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